Shipping policy

At Dzir, we want receiving your order to feel as good as enjoying our chocolates. Here is how shipping, tracking, and delivery work for customers in India and selected international destinations.

Countries we currently ship to

DZIR currently accepts delivery addresses in India, the United States, the United Kingdom, the United Arab Emirates, Belgium, France, Germany, Singapore, Australia, Austria, Malaysia, Saudi Arabia, Canada, Finland, and Denmark. Delivery availability and carrier options are confirmed at checkout before payment.

India

Standard shipping delivers in 2–3 days across India.

United States

Estimated delivery 7–12 business days after dispatch.

United Kingdom

Estimated delivery 5–7 business days after dispatch.

United Arab Emirates

Estimated delivery 3–5 business days after dispatch.

Belgium

Estimated delivery 6–10 business days after dispatch.

France

Estimated delivery 6–10 business days after dispatch.

Germany

Estimated delivery 6–10 business days after dispatch.

Singapore

Estimated delivery 4–7 business days after dispatch.

Australia

Estimated delivery 7–10 business days after dispatch.

Austria

Estimated delivery 6–10 business days after dispatch.

Malaysia

Estimated delivery 4–7 business days after dispatch.

Saudi Arabia

Estimated delivery 4–7 business days after dispatch.

Canada

Estimated delivery 7–12 business days after dispatch.

Finland

Estimated delivery 6–10 business days after dispatch.

Denmark

Estimated delivery 6–10 business days after dispatch.

India delivery

Orders shipped within India are typically delivered within 2–3 working days after dispatch, subject to your location and the carrier's network. We deliver nationwide across India. If your pin code is not serviceable at checkout, please reach out—we will do our best to suggest an alternative or confirm when service becomes available.

Peak seasons, weather, or remote areas may occasionally add a short delay.

International delivery

We ship to selected international destinations. Estimated transit times after dispatch are:

  • United Arab Emirates (UAE): 3–5 business days
  • United Kingdom (UK): 5–7 business days
  • United States (US): 7–12 business days

Other countries may be available at checkout; timelines vary by carrier route and customs processing.

Customs & import duties: International recipients are responsible for any import duties, customs fees, or local taxes unless applicable law requires otherwise. These charges are not included in our product or shipping prices unless explicitly shown at checkout.

Order processing

After you place an order, our team processes it within 2 business days (excluding Sundays and public holidays where applicable). You will receive updates by email as your order moves from confirmed to packed and shipped.

Shipping options

We work with trusted logistics partners to provide reliable delivery. Available delivery methods may vary by destination, pin code, and order weight.

Shipping charges

Shipping is free on every order. There are no shipping charges added at checkout or after payment.

Order tracking

Once your order is dispatched, you will receive a shipping confirmation email with a tracking number or link where available. Use it on the carrier's website or app to follow your parcel until delivery. Tracking availability may vary by destination and carrier; some international routes provide milestone updates rather than live GPS tracking.

Packaging & temperature handling

Chocolates are packed with care using quality materials to protect them in transit. Our goal is for your order to arrive in the best possible condition for you to enjoy or gift.

Warm climates: Chocolate can soften or melt in high temperatures during shipping. Where possible we use insulated or protective packaging, but extreme heat, customs delays, or extended transit may still affect product condition. If you receive melted or damaged items, contact us within 72 hours with photos. See our Refund Policy.

Delivery issues

If something goes wrong—such as a damaged or incorrect shipment—please contact us within 3 days of delivery with your order details and, where helpful, photos. We will work with you to resolve the issue as quickly as we can.

Email info@dzir.net or call +91 88847 08232.

Questions about shipping?

Share your order number and pin code—we are happy to check serviceability, timelines, or tracking. We typically respond within 48 hours during business days (Mon–Sat, 9am–6pm IST).

Contact support

Delivery estimates

Dates and timelines on this page are estimates, not guarantees. Carriers operate independently; Dzir is not liable for delays caused by weather, strikes, incorrect addresses supplied at checkout, or other events outside our reasonable control (including carrier network disruptions).

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