Privacy Policy

Information We Collect

At Dzir, we may collect various types of personal information, including contact details, billing and shipping information, payment details, demographic information, interests, IP address, browser type, and usage data.

This information helps us process orders, provide customer support, personalize your experience, improve our services, and analyze website performance and trends.

How We Use Your Information

• Processing and delivering orders
• Providing customer support
• Sending order confirmations and updates
• Improving our products and services
• Personalizing your shopping experience
• Analyzing trends and website performance
• Sending marketing communications with your consent

Legal basis for processing

Where GDPR, UK GDPR, or similar laws apply, we process personal data only when we have a valid legal basis, including:

• Contract — to process orders, deliver products, and provide customer support
• Legal obligation — to comply with tax, accounting, fraud-prevention, and regulatory requirements
• Legitimate interests — to secure our website, prevent abuse, and improve our services, balanced against your rights
• Consent — for non-essential cookies, analytics, and marketing where required by law (you may withdraw consent at any time)

International privacy notice

This notice applies to visitors and customers in India, the United States, the United Kingdom, the United Arab Emirates, Belgium, France, Germany, Singapore, Australia, Austria, Malaysia, Saudi Arabia, Canada, Finland, and Denmark. Dezia India Pvt. Ltd., operating the DZIR brand, is the controller of personal data used to operate this website, process orders, provide support, and comply with legal obligations.

Depending on where you live, you may have rights to request access, correction, deletion, restriction, objection, portability, withdrawal of consent, or information about certain disclosures of personal data. We do not sell personal information for money. To make a privacy request, email info@dzir.net from the address associated with your order or account and state the country where you live. We may ask for reasonable information to verify your identity before acting on a request.

EEA and UK residents may complain to their local data-protection authority. Residents of other destinations may contact the relevant privacy or consumer regulator where their local law provides that option. We will not discriminate against a customer for exercising an applicable privacy right.

Your GDPR & privacy rights

If you are in the European Economic Area, United Kingdom, or another region with comparable privacy laws, you may have the following rights regarding your personal data:

• Access — request confirmation of whether we process your data and receive a copy
• Rectification — request correction of inaccurate or incomplete data
• Deletion — request erasure where legally applicable
• Portability — receive certain data in a structured, commonly used, machine-readable format
• Restriction & objection — object to or request limitation of certain processing
• Withdraw consent — where processing is based on consent, without affecting prior lawful processing

To exercise these rights, email info@dzir.net. We respond within applicable legal timeframes. You may also lodge a complaint with your local data protection authority.

Cross-border data transfers

Dzir is based in India. Your personal data may be transferred to, stored in, or processed in India and other countries where we or our service providers (such as payment processors, shipping partners, email tools, and analytics providers) operate.

Where required by law, we implement appropriate safeguards for international transfers, such as standard contractual clauses or equivalent mechanisms recognized under GDPR and UK data protection law. Contact us if you need more information about safeguards applicable to your data.

Disclosure of Your Information

We may share your personal information with trusted service providers, shipping partners, payment processors, law enforcement agencies, or regulatory authorities whenever required by law.

Information may also be transferred in connection with a sale, merger, or acquisition of Dzir's business assets.

Cookies & Tracking Technologies

We use cookies and similar tracking technologies to understand how visitors use our website, improve performance, customize user experiences, and—where you have consented—provide relevant advertisements and analytics. You can manage cookie preferences through our site banner or your browser settings.

Retention of personal information

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, support, fraud prevention, dispute resolution, and legal, tax, accounting, and regulatory obligations.

• Order and payment-related records are retained for the period required by applicable law.
• Account information is retained while your account remains active, unless a longer retention period is required by law.
• Marketing contact details are retained until you unsubscribe or withdraw consent, subject to lawful recordkeeping needs.
• Support communications are retained only as long as needed to resolve the request and maintain an appropriate service record.

Your Choices

You have the right to access, update, correct, or delete your personal information where applicable law allows. You may unsubscribe from marketing communications at any time. For GDPR and international rights, see the sections above.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Children's Privacy

Our website and products are not intended for anyone under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Any updates will become effective immediately upon posting on this page.