Return & refund policy

Order cancellation

You can cancel an order by contacting our customer team before it is dispatched. Once the order has been dispatched, cancellation is no longer possible and no refund will be issued.

Misconduct & account restrictions

Fraudulent, abusive, or illegal behaviour may result in your account being suspended or banned without prior notice. We may cancel orders where we detect policy abuse, and we are not obligated to provide individual notification in those cases.

Customers involved in serious misuse may be recorded internally and restricted from placing future orders on Dzir.

Returns & exchanges (chocolate products)

Because of the nature of our chocolate products, we generally follow a no return or exchange policy once an order is accepted in good condition.

If an item arrives damaged in transit, contact the DZIR team within 72 hours of delivery with photos of the outer packaging and product at info@dzir.net or call +91 88847 08232, with your order details. We will evaluate the claim and send a replacement when it is approved. Do not send goods back to the manufacturer without our instruction.

Approved exchanges or replacements are typically completed within 2 to 3 business days after we confirm the case.

International orders

For orders delivered outside India, please initiate any return, exchange, or quality concern by email to info@dzir.net with your order number and clear photos of the outer packaging and products received.

• Return shippingfor international orders is at the buyer's expense unless required otherwise by applicable local consumer law.
• Melt or damage claims must be reported within 72 hours of delivery with photo evidence of the condition received.
• Do not return goods without our written approval and return instructions; unauthorized returns may not be eligible for refund or replacement.

We will evaluate the photos and send a replacement when the claim is approved. Do not return goods unless the DZIR team gives you written return instructions. No refunds are issued once an order has been dispatched, except where applicable law requires otherwise.

International consumer rights and cancellations

This policy applies to orders delivered in India, the United States, the United Kingdom, the United Arab Emirates, Belgium, France, Germany, Singapore, Australia, Austria, Malaysia, Saudi Arabia, Canada, Finland, and Denmark. Nothing in this policy excludes, limits, or replaces rights that cannot lawfully be excluded under the consumer law that applies to your order.

For customers in the European Economic Area and the United Kingdom, a statutory right to cancel a distance purchase may apply for 14 days after delivery. Because DZIR products are food items, exceptions may apply where a sealed product is opened or is otherwise unsuitable for return for health or hygiene reasons. To exercise a cancellation right, email info@dzir.net with your order number and a clear statement that you wish to cancel before returning anything. We will confirm the applicable return steps and refund treatment.

Customers in Australia, Canada, the United States, India, the UAE, Singapore, Malaysia, and Saudi Arabia may have consumer guarantees or remedies that vary by jurisdiction. These rights remain available where applicable, including for goods that are faulty, damaged, materially different from their description, or not delivered.

Damaged, incorrect, or missing items

If something arrives damaged, does not match what you ordered on our website, or is short compared to your invoice, please email clear photos of the outer packaging and the products received, within 72 hours of delivery. We will evaluate the claim and send a replacement when it is approved.

Share your order / receipt number so we can resolve the case faster. Where a return is required, we will arrange reverse pickup after we validate your request.

Refunds for cancelled orders

When a cancellation is approved before dispatch, a 4% processing fee is deducted from the amount paid and the remaining balance is refunded to your original payment method. Banks usually credit the amount within 7–10 business days; some institutions may take longer to show the transaction on your statement.

Return inspection & refund approval

For approved returns (for example damaged goods we have asked you to send back), we inspect the shipment after it reaches us. You will receive an email confirming receipt and whether a replacement is approved.

No refunds are issued once an order has been dispatched, except where applicable law requires otherwise.

Refund status & bank delays

If you do not see your refund yet, first check the account you paid from, then ask your bank or card issuer—processing windows vary by provider.

If the expected time has passed and the amount is still missing, write to info@dzir.net or call +91 88847 08232 with your order ID so we can trace the payment with our finance partners.

Other questions

For anything not covered here—bulk orders, corporate gifting, or order changes—reach the same contact channels above and our care team will guide you.